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How can I buy the products that interest me?
Making purchases on www.cellularline.com is quick and easy.
Click on the product you like to access its product sheet and see in detail all the information related to the item. To add it to your cart, click on the button “Add to cart”, you can decide to finalize the purchase by clicking on “Checkout” or continue shopping by searching for other items by pressing the button “Continue shopping”.
By choosing to continue your purchases, the image of the “cart” and its contents will remain displayed when browsing, as will the total value of your purchases.
When you have completed your purchases, click on “Payment” to complete the order. On the first page of the shopping cart, you can change the amount of items you want to buy or delete them.
If you want to complete the purchase immediately, log in if you are a registered user or register on the site if you have not already done so. You can complete your purchase even without registering. A delivery and billing address will be asked. In the next step, you will be able to choose from the different payment methods available (credit card, PayPal). You will also be able to select the type of delivery you want.
www.cellularline.com reminds you that payment is completely safe, since credit card data is protected from unauthorized access by the transfer of encrypted SSL (Secure Socket Layer) data, which is inaccessible by third parties.
Finally, once the necessary verifications have been made on your transaction, the information regarding your order will be sent to www.cellularline.com and a thank you message will inform you that your purchase has been successfully completed.
On the homepage, there are several options available to you: if you want to discover the products offered by www.cellularline.com, go to the shop and browse using the search filters.
If you want to find a specific product, enter one or more specific terms in the “Search” field. A list of products related to the searched words will appear.
If you want to know all the products compatible with your device, click here[link] and select your device. A list of compatible products appears.
Does filling my shopping cart require me to place an order?
It is possible to discover the compatible devices on the page of the desired product. Just enter the brand and model of the device in the dedicated section.
How do promotional codes work?
“Promo codes” are discount vouchers issued to benefit from special promotions. The conditions for obtaining these codes will be communicated to you via the Newsletter provided for this purpose for special events. If you have a promotional code, simply enter it in the field on the checkout page: the discount will be calculated and displayed automatically.
When does the purchase process end?
After entering the details required for payment, you will be redirected to the order confirmation page, which contains the number and date of the order. A thank you message displayed at the center of the page will inform you that the purchase procedure has been successfully completed. Finally, you will receive an email with the details of the order placed and confirmation that it has been successfully received. If you do not receive any communication within 24 hours, please write to our Customer service.
Registration and online account
How do I register?
To register, simply enter the requested information on the following link and choose a password.
Registration is simple and free. Registered users can save their favorite products to their Wish List and access all information related to their orders and returns.
How will I be reimbursed?
All returned items will be refunded using the payment method used at the time of purchase (credit card, prepaid card, PayPal).
Do I need to be registered in order to make purchases on the online store?
No, you do not need to be registered to make purchases on the online store, but you will not be able to display orders placed in your reserved space.
I forgot my password. What can I do?
To recover your password, just click on the following link.
En saisissant l’adresse e-mail avec laquelle vous vous êtes inscrit(e), vous recevrez un e-mail contenant un lien qui vous permettra de saisir un nouveau mot de passe pour votre compte.
How do I change my account information?
To change the information relating to your account, you must access your profile by entering your email address and password. By selecting the “View Account” section and the “Edit” command at the level of the data you wish to update, it is possible to change the desired data (“Account Information”, “Newsletter subscription”, “Address Book”).
My order
Can I change or cancel my order?
Once the order has been placed, it is no longer possible to modify or cancel it. It is necessary to wait until the order is received in order to withdraw.
To make a return by retraction, please refer to the instructions on our Returns and Refunds page.
How can I check the status of my order?
To check the status of your order, log in and access your account: in the “My Orders” section you will get all the information you need. Remember that the Customer Service team is at your disposal to provide you with additional information.
How can I track my order?
Is it possible to make a return to a physical point of sale?
No, under no circumstances can returns be made at physical points of sale.
How do I return my purchase?
If, for any reason, you are not satisfied with your purchase and wish to replace it, you must return the product to us in order to allow us to credit you with the amount spent via the same means of payment as used for your purchase.In order to return your purchase, please follow the instructions on the Returns page.
How long does it take to be reimbursed?
All returned items will be refunded as soon as possible and in any case within 14 days from the date of receipt of the item in our warehouse. We remind you that 7 working days may be required to receive your refund depending on the processing times of your bank.
